PickleBet Privacy Policy

At PickleBet, we are committed to protecting your personal data and being transparent about how we collect, use and store the information you share with us. This Privacy Policy explains our practices when you visit picklebet.com, use the Pickle Bet Application, complete a picklebet login, or otherwise interact with our sportsbook, racing and fantasy esports services. PickleBet is operated by Puntaa Pty Ltd, an Australian proprietary limited company (ACN 601 575 240), trading as PickleBet, with our registered office in Darwin City NT and correspondence address in Fortitude Valley QLD. We are licensed as a Sports Bookmaker in the Northern Territory, Australia, by the Northern Territory Wagering Commission, and all bets are considered placed, accepted and processed in the Northern Territory. By creating an account or using our services, you agree that we may collect and process your data as described below.

Information We Collect

We collect personal information necessary to open, verify and manage your account, deliver picklebet promotions, and comply with our regulatory obligations. Depending on how you use Pickle Bet, we may collect:

• Identity information such as your full name, date of birth, address and government-issued identification, which we use to confirm you meet the minimum age requirement and are not located in a restricted jurisdiction
• Contact details including your email address and phone number, used for your picklebet login, account notifications and customer support communications
• Financial information such as bank account details, card information passed directly to our PCI-DSS compliant payment provider, deposit and withdrawal history, and data relating to picklebet withdrawal times and payment verification
• Device and technical data, including your IP address, device identifiers, browser type and location, which we use to enforce our single-device access policy and detect irregular account activity
• Betting and gameplay activity, including your wagers, contest entries, use of a picklebet bonus code or picklebet promo code, and participation in fantasy esports contests
• Communications you send us via live chat, our Contact Us form, the Web Widget, or email to support@picklebet.com

How We Use Your Information

We use the information we collect to operate PickleBet responsibly and lawfully. Our uses include verifying your identity against third-party verification services, databases and credit agencies; processing deposits and withdrawals; administering picklebet bonus cash, picklebet deposit match offers and other picklebet promotions; and monitoring accounts for duplicate registrations, irregular betting patterns or attempts to circumvent self-exclusion. We also use your data to provide customer support, respond to disputes, and to satisfy our obligations under Northern Territory law and, where applicable, tax reporting requirements. For example, our policy requires that we issue an IRS Form 1099 to any United States resident winning more than US$600 in a year, and we may issue equivalent tax forms in other jurisdictions where required.

Marketing and Referral Programs

Where you have opted in, we may use your contact details to send you information about picklebet sign up bonus offers, picklebet discount codes and other promotions. Our Refer-a-Friend program, offered only to New Zealand residents, requires us to process a unique picklebet referral code together with the referred person's account and verification data to confirm eligibility for the picklebet bonus code reward. You may withdraw your marketing consent at any time by contacting our support team.

Cookies and Tracking Technologies

We use cookies and similar technologies across picklebet.com and the PickleBet app to remember your preferences, keep you signed in following your picklebet login, and analyse how our services are used. Third-party technology also tracks the device and IP address associated with your account, which allows us to enforce the requirement that only one unique personal device be used to access your account. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our platform.

How We Share Your Information

We do not sell your personal data. We may share information with:

• Payment service providers who process your deposits and withdrawals, including verification of card details before funds are released
• Identity verification and fraud prevention agencies, credit bureaus and government or regulatory bodies, including the Northern Territory Wagering Commission and, where applicable, SA Consumer and Business Services or the Betstop national self-exclusion register
• Service providers supporting our infrastructure, such as hosting, live chat, analytics and Twitch streaming integration
• Law enforcement or regulators where required by law or where we reasonably believe disclosure is necessary to prevent fraud, protect our rights, or investigate suspected abuse of our promotional offers

Data Security

We maintain administrative, technical and physical safeguards designed to protect your personal information. Card numbers are never stored by us and are transmitted directly to our PCI-DSS compliant payment service provider. Under our Northern Territory Wagering Commission licence conditions, we hold customer funds in a separate bank account sufficient to cover all account balances, providing an additional layer of protection for your funds in the event of insolvency. Despite these measures, no method of transmission or storage is completely secure, and we encourage you to use a strong password and keep your picklebet login credentials confidential.

Your Rights and Choices

Depending on your location, you may have rights to access, correct, or request deletion of your personal information, or to object to certain processing. You can also set responsible gambling limits, including maximum deposit, stake and periodic limits, directly on your account, and reductions take effect immediately. If you wish to close your account, self-exclude, or register with Betstop or another applicable self-exclusion scheme, we will act on your request in accordance with our published procedures, remit any remaining balance, and close the account as required. Requests to exercise your data rights can be submitted through our support channels below.

Account Verification and Retention

We require accounts to be verified within 14 days of opening, and we may request further documentation at any time to satisfy our compliance obligations. We retain records of every promotional offer, including picklebet deposit bonus and picklebet bonus code activity, for at least 12 months, and we retain other account data for as long as necessary to comply with our legal, regulatory and dispute-resolution obligations, including those set out in our Terms and Conditions, General Betting Rules and Racing Rules.

International Users

While PickleBet Australia primarily serves residents of Australia and New Zealand, we also accept users from other jurisdictions where participation in fantasy esports contests or betting is not prohibited. If you access our services from outside Australia, your information may be transferred to and processed in Australia, where our servers and support operations are based. We apply consistent privacy protections regardless of where you are located, subject to applicable local law.

Children's Privacy

Our services are not intended for anyone under 18 years of age, or the age of majority in their jurisdiction if higher. We do not knowingly collect personal information from minors, and if we become aware that we have done so, we will take steps to close the account and delete the relevant data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. Where we make material changes, we will notify you through the platform or by email. We encourage you to review this page periodically, alongside our Terms and Conditions, General Betting Rules and Racing Rules, which are updated separately.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or wish to exercise your privacy rights, you can reach us through our picklebet support live chat Australia service, our Contact Us form, or by emailing support@picklebet.com. If you remain dissatisfied with our response, you may escalate your concern to our Management Team, and ultimately to the Northern Territory Wagering Commission, whose decision on such disputes is final and binding.